Return & Refund Policy
Please review our return and refund policy carefully. Understanding these terms will help ensure a smooth return process if needed.
What Can Be Returned?
Returnable Items
- Hardware and Ready-Made Items: Accepted within 30 days if unused, with tags, and unaltered
Non-Returnable Items
- Fabric swatches and sample booklets
- Custom drapes and shades made to original order specifications
When Returns Are NOT Accepted
Products cannot be returned for:
- Misunderstanding product images
- Incorrect measurements provided by customer
- Change of mind
- Color variations due to fabric dye lot
- Items fitting properly but made accurately to specifications
- Delayed delivery
- Quality not meeting expectations (subjective assessment)
- Clearance items
When Returns ARE Accepted
Returns are accepted when:
- YEES made wrong items
- Wrong liner type used
- Product not as described
- Items are faulty, damaged, or broken upon arrival
Return Process
Time Limit
Within 30 days of receipt
Refund Amount
Typically 80% of order amount (minus handling, packing, and shipping fees)
Processing Time
3-10 days after return confirmation
Shipping Fees
May be customer's responsibility
Important Notes
- Exchanges only for damaged/broken items
- No alterations accepted after receiving orders
- Replacements sent for lost packages (no refunds)
- Contact support@yeeshome.com within 3 days of receipt for issues
Recommendation
Order sample booklet or swatches before purchasing custom items to verify texture and color. This helps you make informed decisions and avoid unnecessary returns.
Contact Us
For any return or refund questions, please contact us: