We pride ourselves on excellent craftsmanship and attention to detail. We strive to provide exceptional customer service at every step of your purchase.

Please review our return policy and work with us for a possible solution before initiating an order dispute.

We recommend ordering a sample booklet or swatches before purchasing customized drapes to ensure texture and color meet your expectations.

For customized drapes, roman shades, and blinds, we usually do not accept returns.

Can I Return?

• Fabric swatches and sample booklets are not returnable.
• Drapes and shades are made-to-measure products and cannot be returned if made matching your original order details.
• Hardware and Ready-Made items are accepted for returns.

Non-returnable Conditions

• Misunderstanding of product image
• Items not fitting properly but made accurately
• Drapes being too heavy
• Color not meeting expectations
• Change of mind
• Quality not meeting expectations
• Ordering mistakes
• Size issues (within industry-acceptable tolerance)
• Delayed delivery
• Incorrect measurements provided
• Color variations due to fabric dye lot, liner addition, or shading rate
• Clearance items

Returnable Conditions

We accept returns in these special circumstances:

• We made wrong items
• Wrong liner type used
• Product not as described

Hardware and Ready-Made items can be returned or refunded within 30 days of receiving if:

• Items are faulty, damaged, broken, or incorrect size/color upon arrival
• Items are unused, with tags, and unaltered

Return Process

• Time Limit: Within 30 days of receipt
• Shipping Fees: May be the customer's responsibility
• Refund Amount: Order amount - (Handling + Packing + Shipping Fee), typically 80% of order amount
• Refund Process: 3-10 days after return confirmation

Additional Information

• Exchanges are only accepted for damaged or broken items
• Alterations are not accepted after receiving orders
• We do not offer refunds for lost packages but will send replacements
• No refunds or reshipments for packages signed with proof of receipt

Contact Us

For any issues or return requests, please contact us at support@yeeshome.com within 3 days of receipt.